A user installs the Office
2013 English enterprise edition on the 32-bit version of Windows 7 (English
version). When the user double-clicks setup.exe, an error dialog box is
displayed. The system cannot go to the installation page.
The following figure shows environment
Workaround: Before a personal computer (PC) or software client (SC) is used, change PcscLoadDll.dll to PcscLoadDll.dll.bak, and then continue the installation
When Office 2013 is being installed, DLL file PcscLoadDll.dll is incorrectly
invoked. As a result, installation initialization fails. The following shows the
detailed analysis procedure:
1. Use Process Explorer to check the DLL invoking status of
setup.exe. Display the DLL files occupied by this program.
2、Select the Office installation program
setup.exe to check its DLL information. As shown in the following figure,
DllLoad. dll, or
LoadDLL.dll is incorrectly invoked. As a result, installation fails
3. PcscLoadDll.dllbelongs to AccessAgent. Change PcscLoadDll.dll to
PcscLoadDll.dll.bak. Then reopen the Office installation program. The
program can be installed normally.
Preventive measure: Use FusionAccess V100R005C30 or later.