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The customer can't access the data using NFS with Macintosh

Publication Date:  2018-01-29 Views:  143 Downloads:  0

Issue Description

001
After customer run the command mount_nfs in macintosh, the volume shows CRT, but the customer can't see the files.

Handling Process

The customer did the procedure suggested but not worked. They still can't see tha data when using MacOS.
Suspend Reason:Confirm Solution With CustomerCustomer Communication Result :Customer will test
The procedure suggested has been done by customer but the problem still happening. The customer can't see the data by MacOS.
We setup a remote session with customer, restarted the NFS service and reconfigured the share setting, changed the mount point. issue was resloved after that.

Solution

We setup a remote session with customer, restarted the NFS service and reconfigured the share setting, changed the mount point. issue was resloved after that.

END