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Knowledge Base

VP9039A-T Failure of SiteCall: The network failed

Publication Date:  2016-08-18  |   Views:  247  |   Downloads:  0  |   Author:  SU1001570969  |   Document ID:  EKB1000178231

Contents

Issue Description

1.The TP3006(VP9039A-T) registered in the SMC2.0 successfully, it's failed to initiate Site Call: The network failed.

 

2.The software version of SMC2.0 is " HUAWEI SMC 2.0 V100R003C10SPC900.

   The software version of VP9039A-T is " VCT V100R011C02B013SP51".

3.SMC2.0 embedded GK.


Handling Process

1.Login the VP9039A-T with web. Try to modify "HTTPS mode" to be "Enable" and the "Multipoint conference authentication" to be "Disable", it's Failed, cause there're no such options.

 

2.Try to search the gkcfg.ini file in SMC2.0, and then modify the "safeguard-enable" to be 0. It's failed, cause I can't find the gkcfg.ini file in SMC2.0.

3. (1) Login the SMC2.0 with SSH.

    (2) Input the command "system-view sys-config common-config security-mode false".

        

    (3) Restart the SMC2.0.

    (4) VP9039A-T to initiate Site Call: Success.

Root Cause

1.The site call port of GK is enable in safe mode by default. But the terminal which initiate the site call doesn't follow the security policy, when it initiate the site call, it's failed.

Solution

1.Use SSH to login the SMC2.0(embedded GK), and then input the command "system-view sys-config common-config security-mode false" to disable the security mode.

Suggestions

1.Can't find the gkcfg.ini file in SMC2.0(embedded GK).

2.Use SSH to login SMC2.0(embedded GK), and then input command "system-view sys-config common-config security-mode false" to disable the security mode.