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Knowledge Base

VMware ESXi PSOD on CH121V3

Publication Date:  2016-08-27  |   Views:  1610  |   Downloads:  0  |   Author:  SU1001875859  |   Document ID:  EKB1000207606


Issue Description

Customer reported a problem: occasionally PSOD may appear on CH121 V3 server after VMware ESXi installed.


Alarm Information

No additional alarm information present in the system.

Handling Process

(1)No hardware problem confirmed.

(2)A software bug of VMware with RIP register handling (CPU1 RIP in the case, reported by customer)

(3)Download a patch to fix.


Download and install the patch VMware ESXi 6.0, Patch Release ESXi600-201608001 Release Date: Aug 4, 2016 to fix the PSOD problem.