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Knowledge Base

Failed to send the test mail on OceanStor 5500 V3 with version older than V300R003C10SPC100 when connecting to Exchange server

Publication Date:  2016-08-29  |   Views:  358  |   Downloads:  0  |   Author:  c00507397  |   Document ID:  EKB1000214114


Issue Description

After configuring the mail notification on OceanStor 5500 V3 device as below:

When sending the testing mail, system will get the error information as below:

Alarm Information

On the DeviceManager, we have the alarm as below;

Handling Process

1, Make sure the network between the storage and Exchange server is normal;

2, Make sure the account and password for the related account is right;

3, Check the log of the storage, we can find the error message as below:

[2016-07-04 14:00:18] [273820209][150000031013e][INFO][Set email config to DB succeed.][ALM][../src/alm_forward.c:ALM_SetEmailCfgToDB,3374][alarm,18736,52]
[2016-07-04 14:00:21] [273823575][1500000310003][ERROR][SMTP server auth type is invalid.][ALM][../src/smtp.c:SMTP_AuthCommandExecuteProc,1105][alarm,18736,52]
[2016-07-04 14:00:21] [273823575][15000003105e3][ERROR][Fail to test email, return value (111).][ALM][../src/alm_forward.c:ALM_SendEmailContent,12066][alarm,18736,52]
[2016-07-04 14:00:21] [273823596][1500000310495][ERROR][It was failed to handle exterior message(opcode-value 55847747653).][ALM][../src/alm_receive.c:ALM_OmMsgHandle,1817][alarm,18736,52]

4, Check the version and authentication setting of the Exchange server, which is as below:

Root Cause

When communicating with mail server, the Storage will check the authentication type from the mail server, currently, the version old than V300R003C10SPC100 can only support the "Plain" and "Login" types, for the two types of authentication, if you use the default setting for Exchange server, which doesn't support the two type, then it will fail.


1, If it is possible, the settings of the authentication for Exchange server can be changed as below:

2, Upgrade the system version of the storage to V300R003C10SPC100 or later