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SMC cant schedule conference

Publication Date:  2016-09-01 Views:  204 Downloads:  0

Issue Description

We installed one RH2285v2, which came preinstalled with SMC2.0 V100R002C01B025SP06 software, we also had an VP9650 and TE40’s. VP9650 had V200R001C30SPC200 software and TE40 V100R001C10SPC100 software. So we needed to upgrade the SMC2.0 to V100R003C10SPC100 software. We upgraded the software of the SMC2.0 and upgrade was successful. We added the MCU, TExx on the SMC2.0, and tried to schedule a conference using the SMC2.0. Scheduling the conference failed using the SMC2.0, we got error message: SMC rejected conference service. Please check license of scheduleWeb.


Alarm Information

SMC rejected conference service. Please check license of scheduleWeb. (error Code 0x14060020)

Handling Process

After getting the error message from the web interface of SMC2.0 scheduling failure, I used read the alarm details and checked the license on the SMC2.0, I found that the license status was none.


I then went on the to apply for a commercial license as the customer had purchased a license for the SMC2.0.
I downloaded the license file and imported it on the SMC2.0 , after it was imported successfully I then tried to schedule the conference from web interface and it was successful.

Root Cause

Because there was no license on the SMC2.0, we could only add 10 devices on SMC, and could schedule a conference from SMC2.0, because of the license issue.


Apply for Necessary license for specific functions on the SMC2.0. always make sure license status is valid.


Always check license status on the SMC, before you try schedule a conference from the SMC2.0 web interface.