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Knowledge Base

Windows 2012 R2 Stuck/Hang on rebooting on CH222-V3, CH121-V3

Publication Date:  2016-10-06  |   Views:  241  |   Downloads:  0  |   Author:  j00347891  |   Document ID:  EKB1000309401


Issue Description

Installing Windows 2012 R2 server on CH222, CH121 V3 as well as VM; s by using FusionCompute environment without any problem but on sometime if we need to restart the server or VM the windows stuck/hang and gave us error, that one is defined windows bug which need to be fixed after installing/applying the patch

Handling Process


Root Cause


Fault Type:





First install the windows 2012 R2 Operating system on CH222-V3, CH121-V3, and CH242-V3 directly on the physical server or on a virtualized environment... Once it installs immediately copy and run the patch before restarting the server or VM

Windows 2012 R2 Patch No.

      Windows Server 2012 R2 (KB2966870)

To download the above patch please use below Microsoft support website URL

Reference URL:


This patch fixed issues with almost 20 windows 2012 R2 server for physical as well as virtualized environment ...