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Knowledge Base

Fail to login to Devicemanager by domain user

Publication Date:  2016-10-28  |   Views:  504  |   Downloads:  0  |   Author:  l00227569  |   Document ID:  EKB1000342960


Issue Description

When customer trys to login to storage using the account active directory , he gets the following message.

Alarm Severity: Info

Device Name: Huawei.Storage

Device Location: P3

Alarm ID: 0x200F002A0016

Occurred At: 2016-10-13
12:59:39 UTC+02:00 DST

Recovered At: Details:

The user (user name admgrzegorzpawlowski) failed to login from the source ( error code is  0x4000ca05.

Suggestion: N/A

Handling Process

1. Using a AD domain account(Huawei Oceanstore) in the Users directory, we failed to login to storage.

2.      We can get the DN of a user from the “attribute editor” sheet, namely distinguishedName item. So we modify the Bond DN of above picture into cn=OceanStore Huawei,cn=users,DC=presspublica,DC=pl.

3. When we login to storage by AD users, the username should use the sAMAccountName of a account. If sAMAccountName contains a space, the login will fail. We should modify sAMAccountName without space.


 By the above modification, we successfully login to storage using huaweioceanstore in the users directory.

4. But we can’t login to storage by a admin account in the Admin Accounts directory of domain. The reason is that Bond DN has no right to search
Admin Accounts directory.

So we changed the Bond DN into the DN who has right to search Admin Accounts directory. So all accounts
in the Admin Accounts directory can login to storage successfully.