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Knowledge Base

How to change in U1910 the association of an external number from a hunt group to one of the internal extensions of that hunt group.

Publication Date:  2016-12-23  |   Views:  386  |   Downloads:  0  |   Author:  SU1002134225  |   Document ID:  EKB1000429457

Contents

Issue Description

External number 07123456789 assigned to a hunt group containing the extensions: 58680, 58681, 58682, needs to be assigned directly to extension 58680.

The hunt group is not necessary anymore. Therefore a routing of the external calls coming via 07123456789 should be send directly to 58680.

Firmware version:V200R003C20SPC300B015 

Handling Process

All the steps presented are done in the web interface:

 

1. Remove of the hunt group members:

User - > Group Service - > Hunting Group - > Member button of the specific Hunting group.


Select all the members (Extensions) and delete them


Delete the prefix associated to the hunt grup and then delete the group:


In order for the calls to be routed to the internal extension 58680, it is needed to setup its long number as 07123456789 (the external number):




And the final result should be the below one. 58680 should have as a Long number the external number.