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Knowledge Base

FAQ-how to unlock FM user

Publication Date:  2016-12-28  |   Views:  321  |   Downloads:  0  |   Author:  w00509068  |   Document ID:  EKB1000437198

Contents

Issue Description

login FM failed more then 5 times. 

NOTE: normally the account will be unlocked after 5 minutes.  But if customer want to login immediately, could login FM server to renew the fail time. 

1. login with root and check the user status, 13 times failed


Solution

Renew the failed time

Customer should remember the user password well, user will be unlocked after 5 mins