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Knowledge Base

Save SMTP setting for alarm email notification failed on RH1288 V3

Publication Date:  2016-12-30  |   Views:  798  |   Downloads:  0  |   Author:  SU1003432122  |   Document ID:  EKB1000438931


Issue Description

The customer want to set the SMTP settings on iBMC web interface, [Alarm & SEL] -> [Alarm Settings] -> [Alarm Email Notification Settings].

When they set the Address( on [Set Email Addresses for Receiving Alarms] and then click [save], the system can be operation successed.

But when they set the Address(test-receive@testlocal.local) on [Set Email Addresses for Receiving Alarms] and then click [save],the system can't be operation successed

Alarm Information


Handling Process

1. The format of email address is correct and there's no invalid character in the email address.

2. We confirmed the setting screenshot, the operation procedure is also correct.

3. Compared the two email address, only differenece is the suffix. So, the problem is suffix doesn't match requirement.

Root Cause

The maximum suffix length of valid email address is 4, like .com, .net, .ro, .pl. ".local" doesn't match this requirement.


Change a valid email address.