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TE Soft terminal register SC failure via domain name but register IP successful

Publication Date:  2017-03-02 Views:  354 Downloads:  0

Issue Description

TE Soft terminal register SC(SMC 2.0 V500R002C00SPC300) failure via domain name but register successful via IP address

Alarm Information

Pls verify that your account name and password are correct

Handling Process

1,Check the network,when ping the domain name it can get the correct IP address,so network is ok.

2,Check the logs of TE soft terminal,the error information is 403 forbidden.From the error information,it maybe have 2 reasons:

1) DNS configuaration on SC is not correct,when checked the DNS setting on SMC, it filled the correct DNS server and DNS domain name.

Check the participant about on SMC,in the label,it is number@IP,this is also correct

2) DNS server issue.When close the firewall,same issue,so it is not firewall issue.When added local management domain,and choose the type as suffix and fill the correct domain name,then the register is ok,so it can make a conclusion the DNS have issue



Root Cause

DNS issue


In this scenario,it have 2 solutions: Fix the DNS server issue or add the local management domain


Check all above and still not ok,it need feedback the logs of SC