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RSE recording fail when Schedule Conference

Publication Date:  2017-05-05 Views:  832 Downloads:  0
Issue Description

1.) Normal Schedule Conference is working Fine with SMC2.0 and MCU

2.) When User try to Schedule the new conference with RSE recorder to do the Live Recording, the Conference is Fail to schedule.

3.) Error Code " Inssuficient MCU or Recording Resources "


Alarm Information
Error Code  0x110000E2
Handling Process

1.) Check the SMC2.0 and the RSE Version Compatibility.

SMC version

RSE Version

2.)Check the Resources if the MCU and the RSE. Resources are available and without using the RSE, the conference is succesful schedule.

3.)Check if the MCU and the RSE recorder is register to the GK Server.

4.)From the SMC2.0 , try to adjust the Bandwidth to lower and change the lower value for Video Recording Protocol and recording format. it seem not working.  Conference Schedule still fail with the Error Message "Insufficient Resources of the MCU or RSE"

5.) Check on the SMC2.0 Service area and found the Service Area is added "BO". Delete the Service area and try to schedule the Conference Succesful

6.) Check on the RSE if the Recording is in Progress.


Root Cause

User added the Service Area BO which is not necessary to be added in the SMC2.0

After added the Serive Area, SMC will check the Prefix and Match the Rules.

When Prefix is not added, then the Schedule Conference will Fail.


Delete the Service Area  BO from the SMC2.0