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can not found cameras on live view monitoring on IVS client

Publication Date:  2017-05-16 Views:  187 Downloads:  0

Issue Description

Customer reported that when he log in to the IVS client and check the live view panel for live monitoring , he could not find any camera on the live view panel , it was empty , as shown below 

Handling Process

We have checked the master node and found that all the cameras are found and online , so we checked the username the customer use while logiing into the IVS client and checked it's privillege , we found that it is not the admin user , so we deleted all users and created a new one with all the provillege the customer need 

On the role managment , select root on the organization tree , then click new and add new name , such as admin , then select the option you need from unselected menu to selected menu as shown below then , the customer used the new user and he can found the cameras on the live view panel