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issue with adding cameras on V100R001C02SPC100

Publication Date:  2017-05-28 Views:  191 Downloads:  0

Issue Description

couldn’t add IPC6224-IR in  vcn 3000 V100R001C02SPC100 it failed on the verify user and password step.

Alarm Information

- no alarm appear 

Handling Process

- tryng to add both cameras on both onvif & sdk

- clear the logs storage

- restart the vcn & cameras

Root Cause

V100R001C02SPC100  not support H265