deploying U2980 in a call center environment. we haveconfigure a PRA E1 for fax service. Out going call is working fine. we need to terminate the incoming call on Extension 1010. PRA Trunk number is 9226699.
According To Issue Description And As Per u2980 We need Configure Default called Number.
Default Called Number Is not Configured.
add a call source with
number preparation, and add a PRA trunk with this call source code
the called number can
be modified in the number preparation
add a dnc to replace all number to 1010
add a new callsrc, the parameter "number preparation" is YES, and the
parameter "all number change index" is the DNC index
last, add a new pratg, the parameter "call source code" is the
Check Customer Current Configuration