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Knowledge Base

customer is dialing with out entering prefix , and we need to make a prefix for local calls

Publication Date:  2017-06-20  |   Views:  908  |   Downloads:  0  |   Author:  k84072481  |   Document ID:  EKB1000697618


Issue Description

Customer is using U1960 and reported that he is dialling any outgoing local calls without pressing the prefix whcih is 9 for local calls also he wants to change it and make it 83 not 9 

Handling Process

1- we removed the prefix 9 from the web page of the U1960

2- we make change number index by deleting the first 2 digits of the called number and name this index 0 

3- we went to prefix part and created a new one , we choosed new service and local then in the calling party we choose the 0 which is the change index we created

4- we dialled the number with 83 and it worked fine for local calls