This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>
Issue DescriptionAfter call IVR number and hear Annmounceent. if press extension to transfer to it wait long time before transfer. when press extension number like 100 after pres 1+0+0 it wait long time then transfer done
Alarm InformationNone
Handling Process1:- confirm Extension Length.
2:- confirm can dial extension internally or externally ok without delay.
3:- confirm collect of digits for extension is ok.
4:- check IVR script file.
Root Cause|
the time Set for Collecting digits is too long. it must match extensions plan .thesystem wait long time enough to collect all digits.the parameter highlighted below was 5. after change to 1 issue recovered |
Solution|
the parameter highlighted below was 5. after change to 1 issue recovered .the time Set for Collecting digits is too long. it must match extensions plan .thesystem wait long time enough to collect all digits. |
Suggestions1:- confirm Extension Length.
2:- confirm can dial extension internally or externally ok without delay.
3:- confirm collect of digits for extension is ok.
4:- check IVR script file.
END
Author : a84043622
Document ID: EKB1000713234
Fault Type :
Copyright © 2019 Huawei Technologies Co., Ltd. All rights reserved.
