Publication Date: 2017-06-30 | Views: 754 | Downloads: 0 | Author: a84043622 | Document ID: EKB1000713234
After call IVR number and hear Annmounceent. if press extension to transfer to it wait long time before transfer. when press extension number like 100 after pres 1+0+0 it wait long time then transfer done
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1:- confirm Extension Length.
2:- confirm can dial extension internally or externally ok without delay.
3:- confirm collect of digits for extension is ok.
4:- check IVR script file.
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the time Set for Collecting digits is too long. it must match extensions plan .thesystem wait long time enough to collect all digits.the parameter highlighted below was 5. after change to 1 issue recovered |
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the parameter highlighted below was 5. after change to 1 issue recovered .the time Set for Collecting digits is too long. it must match extensions plan .thesystem wait long time enough to collect all digits. |
1:- confirm Extension Length.
2:- confirm can dial extension internally or externally ok without delay.
3:- confirm collect of digits for extension is ok.
4:- check IVR script file.
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