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after call IVR and hear announcement . if try press extension to transfer to it is not working . it goes to submenu instead. like when try press 100. no transfer to 100 only go to submenu 1. if press 200 go to submenu 2 instead of 200.

Publication Date:  2017-06-30  |   Views:  287  |   Downloads:  0  |   Author:  a84043622  |   Document ID:  EKB1000713248

Contents
Issue Description Alarm Information Handling Process Root Cause Solution Suggestions

Issue Description

after call IVR and hear announcement . if try press extension to transfer to it is not working . it goes to submenu instead. like when try press 100. no transfer to 100 only go to submenu 1. if press 200 go to submenu 2 instead of 200.

Alarm Information

None

Handling Process

1:-  confirm extension supported from IVR design.

2:-check expexted number of digits and  time to collect digits

Root Cause


the time Set for Collecting digits is too short. that is why once oress any digit it goes to sub

the time Set for Collecting digits is too short. that is why once oress any digit it goes to submenu

Solution

check expexted number of digits and  time to collect digits. the time Set for Collecting digits is too short. that is why once oress any digit it goes to submenu



Suggestions

1:-  confirm extension supported from IVR design.2

2:-check expexted number of digits and  time to collect digits

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