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after call IVR and hear announcement . if try press extension to transfer to it is not working . it goes to submenu instead. like when try press 100. no transfer to 100 only go to submenu 1. if press 200 go to submenu 2 instead of 200.
None
1:- confirm extension supported from IVR design.
2:-check expexted number of digits and time to collect digits
the time Set for Collecting digits is too short. that is why once oress any digit it goes to sub
the time Set for Collecting digits is too short. that is why once oress any digit it goes to sub |
check expexted number of digits and time to collect digits. the time Set for Collecting digits is too short. that is why once oress any digit it goes to submenu
1:- confirm extension supported from IVR design.2
2:-check expexted number of digits and time to collect digits
END
Author : a84043622
Document ID: EKB1000713248
Fault Type :
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