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after call IVR and hear announcement . if try press extension to transfer to it is not working . it goes to submenu instead. like when try press 100. no transfer to 100 only go to submenu 1. if press 200 go to submenu 2 instead of 200.

Publication Date:  2017-06-30  |   Views:  515  |   Downloads:  0  |   Author:  a84043622  |   Document ID:  EKB1000713248