Publication Date: 2017-06-30 | Views: 515 | Downloads: 0 | Author: a84043622 | Document ID: EKB1000713248
after call IVR and hear announcement . if try press extension to transfer to it is not working . it goes to submenu instead. like when try press 100. no transfer to 100 only go to submenu 1. if press 200 go to submenu 2 instead of 200.
None
1:- confirm extension supported from IVR design.
2:-check expexted number of digits and time to collect digits
the time Set for Collecting digits is too short. that is why once oress any digit it goes to sub
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the time Set for Collecting digits is too short. that is why once oress any digit it goes to sub |
check expexted number of digits and time to collect digits. the time Set for Collecting digits is too short. that is why once oress any digit it goes to submenu
1:- confirm extension supported from IVR design.2
2:-check expexted number of digits and time to collect digits
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