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Espace Mobile Client Fail to Log into MAA Server

Publication Date:  2017-07-28 Views:  331 Downloads:  0
Issue Description

Espace Mobile (Client) unable to connect/login. When we try to connect “Operation Failure” error prompts

Alarm Information


Handling Process

1)      1.)Collect logs from eSpace_UC/Logs/MAA  &   eSpace_UC/Logs/Appagent

2)      2.)Collect information regarding eSpace UC Version


        3.)Check the BMU & Appagent Service if it is started normal.


         4.) Collect the Log for further analaysis. From the log collected & analysis we can see that the “Operation Failure” due to incorrect password

       5.)Check on AppAgent password. Default User name is : admin   Pasword : Change_Me.




Root Cause

The eSpace mobile client is unable to login due to incorrect password of the AppAgent.


Change the password of the AppAgent to default password ( Change_Me) or you can check the original password used in the directory as shown;