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failed to launch the remote control console in imana/iBMC because of the Java and browser doesn't match

Publication Date:  2017-07-31 Views:  330 Downloads:  0

Issue Description

Impossible to launch the remote console in imana/iBMC, the window will pop up, but didn't load the java.




Alarm Information

no alarm message

Handling Process

there are several possible cause the can't launch the remote console:


1,imana address didn't add to exception lise of the java.

2,imana address didn't add to trust list of the browser.

3,java 1. 8 version could have problem

4, java is 64 bit but the browser is 32bit


checked all  the setting for 1, 2,3 and all are OK.


and checked the Browser and it is 32 bit, but java it is 64 bit


Root Cause

Browser is 32 bit but the java is 64 bit


Use the 64bit broswer.


if the OS is 64 bit, we can find the 64 bit IE in C:\Program Files\Internet Explorer