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FusionCloud-Linux Desktop Import Problems

Publication Date:  2017-08-10 Views:  575 Downloads:  0
Issue Description

Linux desktop import failed in R6 FusionCloud Desktop Solution, and the error description listed as follows:

Error 1: The security key cannot be written into the VM , with error code 24005.(in Figure 1)
Error 2: The computer security key cannot be queried ,with error code 24005.(in Figure 1)

Error 3: Failure of checking the connectivity between a computer and a domain, with error code 26004.(in Figure 2)


Handling Process

- Log in to FusionAccess, and choose FusionAccess > Task to view details about the import task.
- log in to the Linux VM.
- Do the solution as follows.


For Error 1 and Error 2 :The rollback operation possibly fails after the last import failure occurs, as shown in Figure 1. Log in to the Linux VM, delete the files starting with hw0register0info0ini in the root directory /, and import the VM again.

For Error 3: If the check of the connectivity between the computer and the domain fails as shown in Figure 2, log in to the Linux VM, perform the following steps, and import the VM again.

Step1: Check whether a correct DNS server is set in /etc/resolv.conf. If not, set a correct DNS server, and run chattr +i /etc/resolv.conf.

Step2: Run nslookup Domain name. If no correct IP  address is queried, no domain name resolution record is configured on the  DNS server. Log in to the DNS server, and perform the related configuration.

Step3: Check whether the domain name can be pinged. If not, check whether the connection between the Linux VM and the network is normal.

If other failure situations occur, perform the following steps:

Step1: Log in to FusionAccess, choose FusionAccess > Task to view details about the import task, and investigate the faults described in the task details.

Step2: Choose FusionAccess > System > Operation Log to view the ID of the import service.

Step3:  Log in to the ITA server, obtain all log files in /var/FusionAccess/ITA/log/VDESKTOP, use Notepad++ to open all the files, and use the service ID to search all the files.
Step4: Analyze the searched information and locate the fault.