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Error while loading VXML IDE license

Publication Date:  2017-08-20 Views:  121 Downloads:  0
Issue Description

Customer reported that he faced the below issue while he uploaded the license file 

 IPCC version: IPCC_V200Roo1c80spc100

Handling Process

we checked with him the MAC address to compare it with the one on the license file and found that the mac address on the license file is on lower case and it must be on upper case , so we make roll back again for this license  as per below snapshot 

Then choose  Rollback Without Revocation Code after checking with the local office for that as this needs thier approval to make it without the revoke code 

choose the rollback mode to be previous step , then choose your local office and enter needed info , then enter the old ESN on the select equipment tab after that submit this eflow and wait for the approver to approve it