No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.


S12708 AP License issue

Publication Date:  2017-08-24 Views:  290 Downloads:  0
Issue Description

There is 39 AP’s out of 55 AP’s not working, and showing fault statue in the AC.

Handling Process

1. Check the trapbuffer

2. Check the license statue

3. Check the Version


4. Check the ESN

5. Check the CSS status, Chassis 2 (S12708) force to be master switch on 17/12/2016

6. Try activate the license of Chassis 1

7.  Chassis 2 (S12708) find there is no license activate.
Default license work from 17/12/2016, On 16/02/2017 the default license expire, so only (8 + 8 AP’s) was work.

Root Cause

There are two Chassis (S12708) switch connect as Master and Slave, and there is no license apply on the Chassis 2 (S12708) switch for AP.


1. Upload the license from the GUI by go to Maintenance > System Maintenance > License:

2. Check the AP’s statue

5 AP’s not installed and have some patching issue


Revoke master and slave switch license, and merge both ESN together in one license.
Activate this license and display license then do soft switchover and display license again to make sure both chassis have valid license.