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Knowledge Base

FusionCube Installation Hanged

Publication Date:  2017-08-29  |   Views:  345  |   Downloads:  1  |   Author:  h00263623  |   Document ID:  EKB1000840655


Issue Description

In FusionCube 6000(3 * XH628 V3)  VMware Scenario. The system topology and connection as follow.


The installation progress hanged at 50% as following.


Alarm Information

Check the detail of the installation logs.

Handling Process

Follow the description in the installation logs and log in KVM of the CVM, found that cannot configure the IP address automatically by installation tool.

Configure the CVM IP address manually use the following command.

ifconfig eth0 netmask

Check the network connection between FusionCube Builder (FCB) in local installation PC and the CVM.

ping  from FCB is OK

ping FCB from CVM( is failed

Login to the switch, ping CVM ( is ok, but ping FCB failed. 

The Switch configuration and physical  cable connection is OK

Check the windows firewall configuration in local installation PC

When open the windows firewall configuration page, it shows the anti-virus software protection.

After disable the windows firewall and the anti-virus software installed in local PC, reinstallation the system successfully.

Root Cause

The anti-virus software installed in local PC blocked the connection from CVM to FCB.


Disable the windows firewall and the anti-virus software installed in local PC