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How to enable conference calls on 7910 to call 2 external mobile numbers

Publication Date:  2017-09-10 Views:  173 Downloads:  0
Issue Description

Customer reported that we are trying to make conference call to 2 cell phones using the IP phone 7910, but the 2nd cell phone is not connecting


Handling Process

1- First of all we asked customer for the version of the IP phone if it needs upgrade , and it was V200R003C20SPC200B012 

2- Then we asked him for the license to check conference users , and he was having license for it as per below results for show license :

License Current Config information

Total users:           300

CTI users:              64

Voice Mail nums:               12

Conference users:             360

3- We have asked him about making multiple calls feature and we sent him steps for it  , On the User > SIP User or User > POTS User page, select the user number to be assigned the service permission and click Service Configuration , Under Simple service, select the service to activate and click OK and it was already configured for on this extension 

Finally we asked him to  check the instant conference from the web page of the IP phone from press service right management and he enable it as per below snapshot , after that he tried and it worked fine with other 2 mobile phones