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BMU admin password reset EC3.0

Publication Date:  2017-09-12 Views:  189 Downloads:  0
Issue Description

Customer does not remember Admin password for BMU web portal

Alarm Information


Handling Process

1.Get the information of database

Note: if you know
database IP/Port/user/password already, this step can be skip .

Login the path:


Open the configuration file in this path.

You can find the information in the picture as the example
Database IP

Database listening Port1521
Database servicesUCC

Database userBMU_30

2. connect the database and execute the SQL command

Step1:connect oracle database.

a)    Use the PLSQL  Developer login oracle database

Enter the username/password/ip:port/services login.

b)      Login SQL PLUS

Execute the command: – oracle

2. sqlplus  usernamer/password@services(replace with the actual value as you found in step1)

Step2: execute the SQL command:

update t_bme_operator set password='[103, 20, 12, -55, -71, 74, -8, -44, 119, -46, 11, -61, 3, 95, 17, 61, -106, 45, 83, 70]',column_5='[42, 65, 63, 58, -16, -56, 68, -64]' where name='admin';


*****IMPORTANT *** For Oracle the semicolon is very important to indicate the end of a command ";"

Step3 : restart the BMU,

Switch the 2 nodes-cluster and switch back, services will be restart.

Check the status : hastatus –sum,  you will find the information as

Switch the cluster hagrp -switch empcluster_group -to ecc-emp2

eupp_empclusterresource group name, replace by actual

ecc-emp2standby server name, replace by actual


The password will
be:  1qaz@WSX

Root Cause

Customer forgot /lose password


reset Admin password with previous procedure


All changes in production environment should be done by customer, perform a database backup and under non business hours with a maintenance window. If customer is not able to perform those operations local office may need to deliver a MOP