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Knowledge Base

Unable to add HDD to VCN510

Publication Date:  2017-10-13  |   Views:  367  |   Downloads:  0  |   Author:  m84080927  |   Document ID:  EKB1000937214


Issue Description

Equipment involved:
  •  VCN510-8 - running firmware version V100R002C30
  • 3rd party HDD units
Every time the user is trying to add a HDD via the OMU portal of the VCN, once every step has been fullfield and the OK has been selected, the user is automatically redirected to the login page.

When login back in, no actions has been succeded and in the "Disk management window" no HDD is being available.

Alarm Information

No alarm is being displayed.

Handling Process

1. Ask the user to try adding the HDD in both modes with 1 HDD in non-RAID mode and with 2 HDD in RAID 1 mode 

Result: same issue - once the user click ok for initialization he is being redirected to the  login page

2. Ask the user to try different browsers

Result:  The issue on different types of browser including: Chrome/Firefox/IE, therefore, it has been excluded as being a broswer compatibily.

3. Verified if the issue is with the firmware version 

Result:  has been confirmed by the R&D that the running version is not a formal version and an upgrade is required to V100R002C30SPC200

Root Cause

The issue was caused due to the running Firmware version


The issue has been resolved once the VCN510 has been upgraded to a formal currently available firmware version V100R002C30SPC200