Customer feedback they are usually unable to open elog server page. But servers can be ping.
Elog version: V200R0003C10SPC300
Check the system, we found elog backstage working normal, but can’t open the management page then we shutdown the elog servers and restart, This issue solved.
Run the cd /opt/huawei/LogCenter/Runtime/bin command to access the script directory.
Run the su loguser command to switch to the loguser user.
Run the ./shutdownSystem.sh
Run the ./startupSystem.sh
From the old version of the elog, it’s a known issue, when this times elog backstage working normal, but management web can’t open
Upgrade the new version V200R005C00SPC205