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Knowledge Base

Unable to Install PV Tool on Window 2000 SP4

Publication Date:  2017-11-05  |   Views:  695  |   Downloads:  0  |   Author:  b80008441  |   Document ID:  EKB1001006985


Issue Description

Customer trying to install PV tools on windows 2000 SP4 system but is gives error while installing PV tools and when we restart the VM it gives blue dump error.


Windows Server 2000 SP4  (32 bit)

PV Version :

Fusion Sphere Version - V100R006C00U1

Error message as below :-



Alarm Information

No alarm in Fusion Compute.

Handling Process

Check OS compatible and PV Driver Compatible. As per checking both OS and PV Tool is compatible with the current version of Fusion Compute.


Root Cause

For Windows 2000 error/blue screen, it is because the windows patch KB891861 is not installed. This is a known issue in Window 2000.


For Windows 2000 error, it is because this windows patch KB891861 is not installed.

Suggest customer to download and install the patch from below link :-


After install the window patch, customer can install PV Tool without any error.



Suggest customer to install latest version of Window OS as old version is out of support from Huawei & Microsoft. Nearly future it will be hard to troubleshoot such problem.