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Knowledge Base

Report error when start U2000 :AttributeErrror: 'module'object has no attribute

Publication Date:  2017-11-28  |   Views:  297  |   Downloads:  0  |   Author:  h00287107  |   Document ID:  EKB1001076510


Issue Description

Report error when start U2000 :AttributeErrror: 'module'object has no attribute:

Alarm Information

AttributeErrror: 'module'object has no attribute

Handling Process

1、We can learn from python error happened in file  line 67:

2、check the code of file line 67, found to be invoked rmtree error:

3、Check the shutil.pyc file found that the modification time is July 21, the size is only 1KB,less than normal size 19KB, suspected this file is damaged lead to the failure of the NMS to start loading the module, rename it to shutil.pycbak:

4、Restart U2000Server no longer happen error,it can start normal and login successfully:

Root Cause

1、Python running file damaged cause modules failed;

2、 abnormal power-down, file system failure, file transfer error, the system memory shortage and so on factor may cause file damaged;


1、 backup damaged Pyc file, then restart to see if it still error;

2、If the error is still report ,that shows  the corresponding py file is damaged also, we can get the corresponding py file from the installation package, then restart the NMS.


To avoid abnormal power-down of U2000sever