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First of all we asked him about the versions of the VC devices he have and he said
1- Version of the TE60
2- Version of the SMC
3- Version of the MCU
Then we asked him to make the below steps on the MCU he is testing on which isVP9030 on his network not on his customer network
HUAWEI VP9630>system-view video-enc-fr-mode 1
Info:set video encode fr mode success!
are you sure to save config?(y/n):y
Info:save config success!
1- Then when you schedule the conference, please force the presentation into 1152K
2- Then after that checked the received frame rate on the TE desktop and we confirmed that the maximum is 1024*768 with 28 frame rate
3- Then we checked the presentation between the TE-30 and Te-60 using the MCU and we got normal results
Maximum received frame rate on the TE desktop is 1024*768 with 28 frame rate , thats why he can not receive 30 frame rate