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we receive 2 files while we download 1 video recording for one camera from the IVS client

Publication Date:  2019-07-30  |   Views:  397  |   Downloads:  0  |   Author:  k84072481  |   Document ID:  EKB1001083564


Issue Description

we receive 2 files while we download  1 video r**ding for one camera from the IVS client 

Handling Process

we asked the customer for the model name of the VCN , he mentioned VCN3010 , then we asked him to send us snap shot from Service Operation panel on the left of the Workspace tab page, double-click Videos , then press video dowload > choose the camera he want with specific time he need 

he send us the below snaps shot 

You can see the highlighted part , as the network got interupted so the r**ding file has been downloaded into 2 files , so we asked him to check the network stability as this was the root casue for this problem