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Unable to see the image on the Local camera

Publication Date:  2017-12-08 Views:  425 Downloads:  0

Issue Description

During calls and even in stand by the camera of the DP300 is showing a black screen instead of the local image.

Alarm Information

no alarms

Handling Process

- Login to web interface

- Check the video input setting 

- verified if the camera is present

- Changed the camera parameters from device Control> Camera parameters adjustments

-Changed the Exposure mode from Auto -> Iris priority and set the value to approx to the middle.

Root Cause

Issue caused by the light enviroment. Camera was not selecting the optimum configuration.


Change the Esposure mode from Auto to Iris priority and adjust the shutter rate.