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Knowledge Base

ManageOne OC 3.0.8.SPC1 about Data Collection Exception alarm

Publication Date:  2017-12-28  |   Views:  266  |   Downloads:  0  |   Author:  l00329438  |   Document ID:  EKB1001168137


Issue Description

ManageOne OC 3.0.8.SPC1 has a alarm about data collection exception.

Alarm Information

Basic Info:

Alarm ID:OC_00002001
Alarm Severity:Critical
Alarm Name:Data Collection Exception
Source Device:
Monitoring System:OC
IP Address:
Last Occurred:2017-11-28 18:23:46
Location Information:Interconnected System=, IP=, system type=FSP, collection type=MODEL, collection item=MODEL, collection task name=Full device synchronization
Possible Causes:-
Acknowledgement Status:Unacknowledged
Work Order No.:-
Additional Information:
Alarm details, system type: FSP, system name:, collection type: MODEL, collection item: MODEL, collection task name: Full device synchronization


Root Cause

There are  two XML templates  mistake in  manageone OC 3.0.8.SPC1 version


1. ssh login OperationCenter server by putty, username is appuser .

2.sudo su – root

3. TMOUT=0

4. cd /opt/OperationCenter/AppBase/OC/AppBase/app/

5.backup 2 files

cp template_fso_res_fc_host.xml /opt/load

cp template_fso_res_fc_datastores.xml /opt/load

6. modify the template_fso_res_fc_host.xml file

delete the all of "replace(",","")" in template_fso_res_fc_host.xml

vi template_fso_res_fc_host.xml




6. delete the "replace(",","") " in the template_fso_res_fc_datastores.xml

vi template_fso_res_fc_datastores.xml




7.reboot the OC service

service oc restart