NESOFT_NM indicates that exists a software inconsistency between active and standby boards.
1. 1. Ask customer to login on navigator and provide us the current data by running next commands and provide us the results:
:sftm-get-vermatch-info:17,ASVERCHECK // The main backup file inspection
:sftm-get-vermatch-info:17,VERCHECK // Main Spare Board file inspection. Can only be queried on the motherboard
2. 2. Analysing the files we have identify the alarm file list.
3. In order to solve the problem we advised customer to run in service window next commands:
3. 4. After the above command is successfully executed, run the following command to clear the alarm.
:sftm-start-fpatrol:17 // command will reset the GSCC parameters