Customer has this configuration regarding a user in the AD.
In this figure you can see that user logon name pre-windows 2000 also known as user netbiosname is XXYY and user logon mane also known as user domain name is GXXYY, and customer can’t change this because lot of old machines need to use that netbiosname.
We have done the following tests:
1. modify the file D:\AgileController\RadiusServer\secospace\ad.properties
2. restart radius server