After customer upgraded their testbed SMC
system from V100R003C10SPC500 to V500R002C00SPCh00 and the upgrade was successfully
performed, users cannot login to SMC portal. Portal returns the following error
message: “User service is offline (Error code 0x5000000D)
I have checked the error codes for SMC in
Product Documentation and the error could only be found in the database table
which contains all SMC error codes (SmcErr) decimal value is 1342177293 however
no detailed explanation for handling the error code.
Issue was due to the version that the SMC is running on and the fact that the upgrade to V500R002C00SPCh00 cannot be done directly from V100R003C10SPC500 release
The issue is related to the current version
the SMC is running on and the upgrade to V500R002C00SPCh00 cannot be done
directly from V100R003C10SPC500 release. There has to be a rollback in place
and afterwards the mentioned below upgrade path needs to be followed.
The upgrade attempt should follow the
mentioned upgrade path of releases: 100R003C10SPC500---V100R003C10SPC900