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disconnection between the U1981 and console server

Publication Date:  2018-01-29 Views:  163 Downloads:  0
Issue Description

We are having U1981 with version V2r3C50 and we want to connect it to console server on windows 2008 R2 

after we finsihed the configuration on  the console server , the status is disconnect when you select Monitoring > Startup > Settings >unified gateway IP address

Handling Process

checked the trusted IP address on the U1981 but this command , show ctiserver state and i found that the state is disconnected

tried to ping the U1981 from the console server , ping is working fine 

checked the firewall status on the windows server and i found that it is ON , i changed it to be OFF from these steps 

start >control panel > system and security >windows firewall > select windows firewall on or off then select OFF

After that i tried this command show ctiserver state and i found it is connected now and i checked on the console server on the settings , i found that it is connected now