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Knowledge Base

desktop sharing is not working on espace desktop

Publication Date:  2018-01-31  |   Views:  248  |   Downloads:  0  |   Author:  k84072481  |   Document ID:  EKB1001272411


Issue Description

we were sing espace desktop v2r3C00SPC200 and while we in a phone call with another UC client , we pressed sharing desktop button and we got can not connect to error message as this is a new installation 

Handling Process

first of all i tried to ping from desktop to BMU , Appagent and MS and ping passed fine 

Then accessed the BMU web page as admin , under functions , services then checked the appagent service , i found that it has this IP so i changed it to the configured appagent IP accroding to site plan , after that i make these steps also on MS server to connect to the BMU

On the MS on this directory vi /home/econf/ms/conf/conf.xml put his command under the wts URL

where this IP is the IP of the BMU
After that i retsart the MS server by this command , reboot 
Then i tried again and it worked fine