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the customer face the following issue , while he make call from soft console client How can I send 1 or 2 or any DTMF to that IVR from the soft console client or this cannot be done from soft-console
Scenario : if I called any external number that using IVR (bank/Mobile operator / etc…) form soft console client then hear the welcome message ( welcome press 1 for English )
The issue : How can I send 1 or 2 or any DTMF to that IVR from the soft console client or this cannot be done from softconsole
Root cause : that customer not enable "
the solution was as the following :
from soft-client interface choose options -> system setting -> Audio -> mark on "Enable 2-stage dialing " as shown pic .
After setting please save the configuration ,and when you hear the IVR you can click the number you need , and needn’t click the confirm/dial button again .