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Firewall can’t see logs at GUI Monitor, it shows “Loading”.

Publication Date:  2018-01-31 Views:  308 Downloads:  0

Issue Description

Firewall can’t see logs at GUI Monitor, it shows “Loading”.

Alarm Information

Handling Process

1. Checked the hard disk's status, it is online normally.

2. We tried to do "disk self-test enable", but there is no log also.

3. Checked the DTS information, this is a known software problem. It hit DTS2016120703343. For USG *L series device, when the hard disk load slowly than NLOG process, the function “cache_enable” will be set as “NLOG_DEVICE_NONE”. And the device will not check the hard disk status again, so the NLOG will show NONE, and will not show the logs.


Upgrade to the recommend version V500R001C60SPC300+V500R001SPH012.