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OTA Interface cannot detect EP820 terminal

Publication Date:  2018-02-14 Views:  351 Downloads:  0

Issue Description

The customer are not able to change configuration parameters of the terminals EP820 using the OTA interface.




Handling Process

OTA can't manage the terminal, it's necessary to check the next points:

1. check DNS service of otaserver configuration ------DNS server IP on eOMC:

2. Check APN configuration on eCNS210, use LST APN, Master IP address is eOMC ip.

3.The ota domain name is resolved through the terminal side to see if it can succeed.

4.Check if eOMC can resolve its own domain name.




Root Cause

Root cause: Configuration problem


After to configure the "compatible mode" in the eOMC tool management centered the EP820 could be queried in OTA: