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Issue with upgrading SMC2.0

Publication Date:  2018-02-27 Views:  173 Downloads:  0
Issue Description

We have the following SMC2.0 version V100R003C10SPC900 needed to be upgraded to latest version V500R002C00SPCk00.

Handling Process

During the upgrade an error pops-up and stops the upgrade.

1. Check if the SMC2.0 back end services was stopped, if not stop them.

2. Check if the SMC2.0 dependant services are STARTED and Windows service "Server". If one of them are stopped, please start them and retry.

Root Cause

Issue with Windows Server service "Server" which was stopped.


To solve this issue and resume the upgrade it was needed to Enable the Server service in the Window, Server Manager > Configuration > Services