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customer can’t login L2TP over IPSec.

Publication Date:  2018-02-28 Views:  305 Downloads:  0

Issue Description

Customer cant login L2TP over IPSec.

Handling Process

1.     Check the encrypted traffic, the ACL limited the source ip address wrongly.

2.     Checked security-policy, there is no rules for L2TP over IPSec.

3.     Checked the L2TP configuration, it configured tunnel password.

Root Cause

There is no rule to permit traffic, and encrypted wrongly traffic.


1.     Changed the encrypted traffic source ip to any.

2.     Configured security-policy rules as follows.

3.     Disable tunnel password. And test to login L2TP over IPSec, it is working fine now.