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Issue with changing the IP address of the SMC 2.0 installed as VM for CloudVC solution

Publication Date:  2018-03-12 Views:  354 Downloads:  0

Issue Description

Cannot ping the default IP address of SMC 2.0 after a fresh installation of a CloudVC solution.

Version for CloudVC:

eCGP V200R017C00SPC307

vMCU V600R006C00SPC400

SMC 2.0 V600R006C00SPC400

Handling Process

1. Download the zip file named “scripts” from the SMC2.0 Enterprise V600R006C00.

2. Unzip the files on a server/PC and upload all files in /opt/setup/scripts as the picture below:

3. Run by inserting the command:


4. If you cannot run the because of “permission denied” please insert the command: chmod +x

5. Then add rights to the /opt/setup/scripts rights:

chmod 1777 -R /opt/setup/scripts

6. Try again to run the script and input the IP addresses as the below pictures:

Wait for the script to run and the server to be reloaded.

After the reboot, ping to SMC 2.0’s IP address is ok and the service is working properly.

Root Cause

In a new installation of a CloudVC solution if you change the IP addresses from default (OMU and vMCU) while installing the solution you could not reach the SMC’s VM or the SMC service.

The default IP address for SMC is and (used for DMZ scenario).