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SMC2.0 EUA Address Book Query Fail

Publication Date:  2018-03-16 Views:  400 Downloads:  0

Issue Description

After user install the EUA in the SMC2.0. The End Point is not able to query any Address Book User.

User is using Dual SC , Active & Standby Solution.

SMC2.0 & EUA version V600R006C00SPC500

Alarm Information


Handling Process

First, User can use the Monitor and Keyboard to log into the Linux OS system or Log in via BMC management LAN Port from Web Page.

After enter the Linux OS interface, log in as :

User : root   Password : EulerLinux

Enter the Path :

Cd home/euauser/EUA_OpenAS/kernel/OpenAS_Tomcat7/webapps/EUA/WEB-INF/classes

Edit the file.


Press “a” button to Edit the file. The INSERT will disappear.

Go to line :


Edit the value to *.*.*.* 

( Note : All IP can use to access EUA or Enter the SMC2.0 IP Address )

After edit, press :”escape” and :wq!

:wq!     ( To save and Exit )

Restart the EUA services.
service EUAService restart

Repeat the above step for 2nd unit SC Server.

Root Cause

The file Whitelist IP Address is which is not correct.

It should be *.*.*.*


Eidt and Modify the File Name :

Change the Whitelist IP address from to *.*.*.*

Save the FIle and Restart the EUA Services.

service EUAService restart