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VCN500-Not able to Log in IVS Client and OMU Portal

Publication Date:  2019-07-30 Views:  1367 Downloads:  0

Issue Description

VCN500  Version : V100R002C50SPC200

User not able to log into the OMU Portal and not able to execute any command to restore the password.

Status : 333

Not able to log in OMu Portal

- Error Message "Connection to the OMU fails. "

3.)Not able to recover the Password of OMU. Command line is working fine for same version of VCN500 in another unit.

4.)Try to startup the Service but it is not working and show some file corrupted.

Alarm Information


Handling Process

Before the operation of reinstall the OS start,

A.) Inform Customer where all the R**ding Data will be Lost

B.)Devices will lost and need to be Re Add

C.)Make sure the VCN500 HDD LED Light all is in Green Color and Working Fine.

Process During Installation :

1.)SSH into the VCN500 Server

   Log in as Root User :   su - root

2.)Check the Service of OMU if it is Started.

     ps -ef | grep ivs_omu

3.)Check the Drive Status

    df -h

4.)Go to share Directory.

    cd /share/

5.)Type the command line to get the Network Card IP address


   Write down the IP address of the Network Card IP address :

6.)Type : route 

    Write down the Gaateway IP Address :

7.)Type :  ./

8.)The Installation will take around 20-40 Minutes.

9.)After the Installation successful, the System will Auto Reboot

10.)User Can Log into the OMU Portal and IVS Client to Change the default Password : Change_Me

 Log into OMU Portal Page successful and check the HDD Status.


Root Cause

Root Cause : Imporper Shutdown of the VCN500 Server several time and causes the System file corrupted.


Reinstall the OS.