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build in portal page blank

Publication Date:  2018-03-26 Views:  239 Downloads:  0
Issue Description

From the config:

interface LoopBack1
 description buil_in_portal
 ip address  (portal address interface)

portal local-server ip  (portal address)

interface Vlanif101
 gateway-list    (internet gateway for STA)
 ip address   (AC address)
 dhcp select global

The portal page is correctly pushed after the wifi connection, but it is blank:

Handling Process

In this situation the station is connected to the wifi network but not to the portal. You can check with:
• display station all
• display portal local-server connect
• ping from AC to STATION


==> check if the gateway has a route to the ip portal address on the AC

Root Cause

the issue happen when the gateway used by the station has not a route to the portal address ip.


put the static route to the portal address ip in the gateway with the AC ip as next hop:

This time the portal will appear on the web page and will authenticate the user: