Publication Date: 2018-07-16 | Views: 782 | Downloads: 0 | Author: d84093304 | Document ID: EKB1001743702
Reported issue: the remote site is not hearing the local participant
1. Initially, the TE40 was rebooted, then the microphone was unplugged and re-plugged.
2. When trying to modify the microphone-related parameters on the web interface, the following error message appeared:
4. As the above microphone is a wireless one instead of a wired one, customer was instructed on how to perform the pairing between the VPM220W microphone and the TE40 terminal.
5. Upon performing the pairing procedure, the microphone started to work normally.
TE40 wireless AP had been previously reconfigured and VPM220W was disassociated from it.
The microphone was paired with the TE40 and started to work normally.
Always check the type of microphone before advancing with the audio troubleshooting